ICA Corporation

12130 Brockton Lane
Minneapolis, MN 55369
Ph: 800-345-2801
Fax: 763-428-4230





Survey

CUSTOMER SATISFACTION SURVEY
RATE OUR PERFORMANCE

Please take a few moments, fill out the survey and click submit at the bottom. The information you supply us will help us continue our commitment to improve our customer satisfaction. The information you provide will be held in strict confidence.


Company:
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Please rate the following categories using the ratings below:
1 - Unacceptable
2 - Fair
3 - Good
4 - Very Good
5 - Outstanding
N/A - Not Applicable


1. Response time to RFQs.
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2. Design engineering support.
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3. Ability to meet your schedule requirements.
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4. Ability to meet our promised delivery dates.
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5. Overall quality of parts.
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6. Response time to your questions or request for information.
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7. Corrective action response times.
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8. Accuracy of our paperwork (invoices, packing slips, quotes).
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9. Overall value we provide as a supplier.
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Please comment on the following questions.


10. What do you like most about working with us?
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11. What can we do better?
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12. What capabilities can we add that you feel are critical to a manufacturing partner?
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13. What percentage of your total metal fab requirements do we provide?
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14. How important is Lean Manufacturing and Six Sigma to your company?
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15. Do we currently supply parts to your company via Kanban or other delivery programs? If so, is this working as expected?
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16. Is there anyone else that you feel we should be talking to? If so, please provide contact information.
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17. May we send you a brochure? If so, please include mailing address below.
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  • CNC Milling and Turning
  • Custom Enclosures
  • Sheet Metal Fabrication
  • Laser Cutting
  • Mechanical Assemblies
  • Chassis and Cabinets

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